Wyndham Saves Millions, Achieves 62% Automation Rate

Wyndham Hotels & Resorts, a global leader in hospitality, faced mounting challenges with its outdated contact center—frustrating travelers and limiting its ability to scale. Disconnected systems, operational bottlenecks, and complex agent tools made seamless service difficult. 

Partnering with Five9, Wyndham modernized its contact center with AI and automation, enabling faster resolutions and more personalized guest interactions. Today, travelers enjoy effortless support, while Wyndham operates with greater efficiency, setting the stage for future innovation.

• 40,000+ monthly password resets automated, freeing agents for more personalized guest service  
• 80% of booking cancellations streamlined, making it easier for travelers to adjust plans effortlessly
• <1% call abandonment rate, ensuring guests receive timely, uninterrupted support